comes into my office and begins sharing his life. I listen very closely, trying to hear with my heart as well as my head. My mind is soon flooded with impressions, statements, Bible verses that I can hardly wait to unleash as soon as my turn comes. “Look at this … let me tell you this story … read this book … what you need to do is …” As I’ve grown older, I’ve been asking God in such situations to help me say one or two things—not twenty-three. The poor person is already troubled and highly emotional.